Privacy Policy
Effective date: Monday 10th August 2026
This Privacy Policy explains how Michelle Wright, trading as MWCanHelp, collects, uses, stores and protects personal information when providing business consultancy, business coaching, educational events and community services.
MWCanHelp is committed to handling personal information responsibly and in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Who I Am
Michelle Wright
MWCanHelp
Business Consultancy and Business Coaching
Email: enquiries@mwcanhelp.com
For data protection purposes, Michelle Wright is responsible for the personal information processed through MWCanHelp.
What Information I Collect
Depending on how you interact with MWCanHelp, I may collect:
Full name
Email address
Phone number
Business name and business details
Information about your business goals, challenges and circumstances
Payment and billing information
Communication and session history
Information provided when booking or attending an event
Information provided when participating in event collaborations
Biographical information, photographs, business descriptions and website or social media links where relevant to event participation
I only collect information that is relevant to the purpose for which it is being provided.
Optional Diversity and Inclusion Information
Where offered, members may voluntarily provide information relating to diversity and inclusion, such as ethnic background, gender identity, neurodivergence, household income or parental status.
Some of this information may constitute special category personal data under UK data protection law.
This information is optional. It is collected only where you provide explicit consent.
Where collected, it may be used to:
Understand the makeup of the community
Help improve services and community activities
Support fair access and inclusion
Produce anonymised and aggregated information for sponsors, funders or other stakeholders where appropriate
Individual responses will not be shared with third parties for these purposes without your consent. Information provided voluntarily will not affect your ability to access MWCanHelp services, events or community activities.
You can withdraw consent at any time by contacting enquiries@mwcanhelp.com. Withdrawal of consent does not affect processing that took place before consent was withdrawn.
How I Collect Your Information
I may collect personal information when you:
Enquire about or purchase a service
Book a consultation or coaching session
Communicate with me by email, WhatsApp or other messaging platforms
Make a payment
Attend or register for an event
Join or participate in the business community
Provide information for an event collaboration
Agree to an introduction or referral
Communicate with me about services, events or other business activities
Why I Collect Your Information
I may use your information to:
Provide business consultancy and coaching
Deliver educational events and community activities
Understand your business circumstances and provide relevant guidance
Manage bookings and communications
Process payments and maintain financial records
Provide information about services or events you have requested or agreed to receive
Make introductions or referrals where you have given permission
Coordinate event collaborations and contributions
Promote events where you have provided the necessary consent
Improve services and community activities
Meet legal, accounting and regulatory obligations
Protect the security and integrity of my systems and services
Lawful Basis for Processing
I process personal information using the lawful basis that is appropriate for the activity.
Contract
I may process information where this is necessary to provide a service you have purchased or agreed to receive.
Legitimate Interests
I may process information where it is necessary for legitimate business purposes, such as responding to enquiries, managing communications, improving services and operating MWCanHelp, provided that these interests do not override your rights and interests.
Legal Obligation
I may process and retain information where this is necessary to comply with legal, accounting or tax requirements.
Consent
I may rely on consent where you have actively agreed to a specific use of your information, such as certain event promotion, introductions, referrals, collaborations or the collection of optional diversity and inclusion information.
Where consent is used, you can withdraw it at any time.
Sharing of Personal Information
I do not sell personal information.
I may share personal information with trusted third parties where this is necessary to provide a service, meet a legal obligation or where you have given appropriate consent.
This may include:
Payment providers used to process payments
Technology providers used to operate the website, communications, bookings or other business systems
Professionals or businesses you have agreed to be introduced to
Event platforms or collaborators where you have agreed to the relevant sharing
Accountants or other professional advisers where necessary for legitimate business or legal purposes
Where personal information is shared for an introduction or referral, I will only provide information that is relevant to that introduction and will obtain your permission where consent is required.
Event Collaborations
If you choose to contribute to, speak at or co-host an event, I may collect information such as your name, business name, biography, photograph, website and social media links.
This information may be used to coordinate and promote the event.
Where your personal information is to be published publicly or shared with attendees, I will obtain the appropriate consent where required.
This may include publication through the MWCanHelp website, event platforms or social media.
Business Community
MWCanHelp provides a free business community for business owners in the UK, Europe and internationally.
Information provided when joining or participating in the community may be used to administer the community, communicate relevant information, provide resources and opportunities, and support community activities.
Community members should avoid sharing sensitive personal information in community spaces unless specifically requested through an appropriate and secure process.
Third-Party Services and International Processing
MWCanHelp may use third-party providers for services such as website hosting, email, bookings, payments, communications, event management and other business operations.
Some providers may process or store information outside the UK.
Where this occurs, I will take appropriate steps to ensure that personal information is protected in accordance with applicable UK data protection requirements.
Data Retention
I retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected, unless a longer period is required by law.
Client and financial records may be retained for the periods required for tax, accounting and legal purposes.
Information relating to event collaborators may be retained for as long as reasonably necessary to manage the event and related activities.
Where information is no longer required, it will be securely deleted or anonymised where appropriate.
How I Protect Your Information
I take reasonable and appropriate measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
This includes using password-protected systems, access controls and reputable service providers.
No online system can be guaranteed to be completely secure. However, reasonable steps are taken to protect the information held.
Cookies
The MWCanHelp website may use essential cookies that are necessary for the website to function.
Where non-essential cookies, such as analytics or tracking technologies, are used, visitors will be provided with appropriate information and, where required, the opportunity to accept or reject them.
Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
Request access to your personal information
Ask for inaccurate information to be corrected
Request deletion of your personal information where applicable
Request restriction of processing in certain circumstances
Object to certain processing
Withdraw consent where consent is the lawful basis
Request information about how your personal information is being used
To exercise your rights, contact:
I may need to verify your identity before responding to certain requests.
Complaints Procedure
I want people who use MWCanHelp services, events and community activities to be able to raise concerns easily.
If you have a complaint about a service, communication, event, community activity or the way your personal information has been handled, please contact:
Michelle Wright
Email: enquiries@mwcanhelp.com
Please provide as much information as possible about your concern, including the relevant service or activity, what happened and what you would like me to address.
What happens when you complain?
Your complaint will be acknowledged.
Data protection complaints will be acknowledged within 30 days, in accordance with applicable requirements.The complaint will be reviewed.
I will consider the relevant information, records and circumstances, and make appropriate enquiries where necessary.You will be kept informed.
Where an investigation requires additional time, I will provide an update and, where possible, an indication of when a response is expected.An outcome will be provided.
I will communicate the outcome of the complaint without undue delay and explain any action taken where appropriate.Records will be maintained.
Appropriate records of complaints, investigations and outcomes will be retained for accountability and improvement purposes.
For complaints specifically concerning the handling of your personal information, you have the right to complain to the Information Commissioner’s Office if you remain dissatisfied.
Information Commissioner’s Office (ICO)
ICO website
The ICO generally expects individuals to raise data protection concerns with the organisation first, where appropriate.
Referrals and Introductions
MWCanHelp may recommend or introduce business owners to other professionals or service providers who may be able to support their business needs.
Where personal information needs to be shared for an introduction, I will obtain your permission where required before sharing your details.
I will not sell your personal information or provide your details to another business for its own marketing purposes without an appropriate lawful basis and, where required, your consent.
Marketing Communications
Where you have provided consent for marketing communications, you can withdraw your consent at any time.
You can also contact enquiries@mwcanhelp.com if you no longer wish to receive relevant communications.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to MWCanHelp services, business practices or applicable data protection requirements.
The latest version will include the effective date.
Where significant changes affect how your personal information is used, appropriate steps will be taken to bring those changes to your attention.
Effective date: Monday 10th August 2026
